Shipping Policy
- The standard shipping fee of 25 Dhs applies on orders below 250 Dhs.
- Additional 10 Dhs will be charged for COD orders.
- Our standard delivery timeframe is 1-3 working days from the date of placing the order. (Holidays and special occasions might affect the delivery period.)
- Customers will receive a shipping confirmation email with tracking information once the order has been shipped.
Return Policy
- We want you to be completely satisfied with your purchase. If you are unhappy with your order for any reason, you may return it within 7 days of receiving the item for a full refund or exchange.
- To initiate a return, please contact our customer service team on the Contact Us tab.
- To be eligible for a return, items must be in their original condition, with all labels and tags still intact. Returns without these elements may not be accepted, and refunds may be declined if the items returned are not in their original state.
- Refunds for products purchased under a promotional offer/code will be as the paid amount of the promotional price.
- Customers are responsible for return shipping costs unless the item is defective or a wrong item is delivered.
- Refunds will be processed to the original payment method within 5-7 business days of receiving the returned items.